Every impactful VoC program starts with a solid plan. Without a clear strategy, even the best tools and intentions can fall short. This section is all about setting you up for success—thinking through integrations, stakeholder alignment, long-term goals, and technical requirements before you launch. Because in VoC, as in anything else, fail to prepare, prepare to fail. These articles will guide you through the critical early-stage decisions that shape the power and potential of your entire program