VoC
Architected for
Genesys
in the Era of AI
Omnichannel feedback strategically orchestrated to elevate customer experiences and drive winning outcomes for your business.
Smart Onboarding
Get to value much faster —minus the meeting fatigue —with a portal shaped by years of VoC delivery.
Flexible Reporting
The definitive solution for intelligent dashboards and reporting—built for every scenario and stakeholder.
AI That Elevates CX
CX Index keeps your AI investment focused on delivering superior customer experience results.
Trusted by leading brands
We understand how dedicated our customers are to enhancing customer experience and are proud to be their chosen solution for capturing valuable feedback.
Product Preview
Our Promise
Comprehensive Understanding
CX Index enables you to capture authentic customer feedback across all channels, ensuring you understand your Customers’ feelings.
Enhanced Decision-Making
Combining feedback with metadata from Genesys allows you to make data-driven decisions that resonate with your customers and elevate their experiences.
Improved Outcomes
This holistic approach strengthens customer relationships and drives exceptional business results, increasing loyalty and growth.
"Native Genesys integration works really well"
Posted on G2
"Great customer service and domain expertise"
Posted on G2
"Full stack solution from experts who are eager to help"
Posted on G2
"Packed full of functionality to improve CX"
Posted on G2
Case Studies
Customer success stories
Discover how our clients achieve exceptional results with CX Index.
Don’t take our word for it, check us out on:
According to Gartner:
“There are over 1,000 VoC vendors globally, but 30 lead the way based on their vision and technology”.
CX Index is in this cohort of 30!
5.0 
"Intuitive and easy to use"
Company size: <50M USD
Travel and Hospitality Industry
5.0
"Perfect full-blown, automated XM-tool"
Company Size: 1B - 3B USD
IT Services Industry
5.0
"Identify holistic, impactful growth opportunities in your business"
Company Size: 30B + USD
Industry: IT Services
5.0
"Stop making assumptions and start making decisions!"
Company Size: 250 - 500M USD
Industry: Retail
Why Choose CX Index
with Genesys
Best-in-Class VoC Capabilities
CX Index’s comprehensive VoC solution integrates directly with Genesys, allowing customers to unlock critical insights and make data-informed decisions that enhance customer satisfaction and loyalty.
Strategic Alignment
Together, CX Index and Genesys enable businesses to deliver experiences that exceed expectations, ensuring every interaction is an opportunity to build and retain customer trust.
Maximize ROI
on Genesys
By pairing Genesys’s world-class CCaaS capabilities with CX Index’s VoC insights, organizations can maximize the return on their Genesys investment, ensuring every interaction brings measurable value.
Proven
Results
Over the years, CX Index and Genesys have helped countless mutual customers achieve transformative CX improvements, solidifying our position as the trusted choice for VoC within the Genesys ecosystem.
