Enhances engagement, provides insights, and drives growth.
Enhance engagement
Increased insights
Drive growth
Revolutionizing Customer Engagement
CX Index leads in Omni-channel Voice of the Customer solutions within the Genesys ecosystem, offering comprehensive survey delivery through channels like IVR, SMS, chat, and social platforms, including WhatsApp.
Introducing WhatsApp Campaigns
Many of our customers recognized the seamless integration of our WhatsApp solution with Genesys for survey delivery. Consequently, they expressed interest in utilizing our platform for WhatsApp campaigns beyond feedback alone.
In response, we have expanded our capabilities, allowing customers to leverage our toolkit for executing a diverse array of WhatsApp campaigns quickly and effectively.
Key Benefits of WhatsApp for Campaigns and Surveys
Widespread Reach
Connect with over 2 billion users globally
High Engagement Rates
Greater open and response rates than traditional channels
Rich Media Support
Use text, images, videos, and more to create dynamic content
Personalization
Personalize messages for better experiences
Secure Messaging
Ensure privacy with end-to-end encryption
Integration Capabilities
Streamline data collection by integrating with CRM systems