06 June 2019

Case Study: CX Index and ATB Financial

In 2018, CX Index was chosen by ATB Financial as their Voice of the Customer (VoC) provider, tasked with helping them as they embarked on a new journey with the Genesys as their contact centre infrastructure.

We teamed up with ATB to develop a case study on our journey together thus far. In this blog post, we’ve outlined some of the key findings from our partnership with ATB to date.

08 May 2019

Kill Two Birds by Tackling Customer Churn through Employee Engagement

Keeping your customers happy so that they don’t leave for a competitor can be more easily said than done in some instances, but the key to prioritising customer experience may actually be through a less direct channel - prioritising your employees first.

08 April 2019

Improving CX through the Contact Centre

This blog will advise you how to improve customers’ experiences with a strategic Voice of the Customer programme in place.

27 March 2019

Top Tips for Increasing Your Survey Response Rates

Below are our top tips to improve the quantity and quality of your survey responses.

06 February 2019

5 CX Quick Wins Any Business Can Achieve

While overhauling a CX programme or taking on large projects like introducing a new Voice of the Customer initiative can take significant effort, time and financial resources, you should not be discouraged from embarking upon smaller projects to improve and learn about the CX in your organisation. Recent research from Gartner suggests that quick wins can be effective in building the momentum, interest and support needed to inspire a larger commitment to CX.

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